9u9 platform's Terms and Conditions

1 General Terms & Applicability

These Terms and Conditions ("Terms") apply to the use of the 9u9 platform and all its services. By accessing the 9u9 website or creating an account, you are deemed to have fully read, understood, and agreed to these Terms.

9u9 is an internationally licensed online gaming operator. Before using our platform, please ensure that online gaming is legally permitted in your jurisdiction. You are solely responsible for complying with your local laws.

9u9 reserves the right to modify these Terms and Conditions at any time. Continued use of the platform following any changes will be considered acceptance of the revised terms. We recommend checking this page regularly.

2 Account Registration & Usage

To register at 9u9, you must provide accurate and complete information. Creating an account with false or misleading details is strictly prohibited and may result in account termination.

• Each person may hold only one account. If multiple accounts are found under the same individual, all of them will be closed.
• The name, date of birth, and contact details provided at registration must be accurate.
• Keep your account password strong and confidential. Sharing your account with anyone else is not permitted.
• Using the same device, IP address, or payment method across multiple accounts may be treated as evidence of multiple account ownership.
• If you suspect any unauthorized access to your account, please contact our support team immediately.

3 Age Verification & Identity Confirmation

9u9 is a gaming platform exclusively for adults. You must be at least 18 years old to create an account or use our services.

We reserve the right to verify your identity and age at any time. Any of the following documents may be requested for verification:

• National ID Card (NID)
• Passport
• Driving License
• Any other government-issued photo ID

Withdrawals cannot be processed until identity verification is complete. 9u9 takes a strict stance on minors — any account identified as belonging to a minor will be closed immediately and all transactions will be voided.

4 Bonuses & Promotional Offers

9u9 offers a variety of bonuses and promotional offers. Each bonus comes with its own terms and conditions, which must be read carefully before claiming.

• Welcome Bonus: Applicable to new members. A bonus is awarded at a fixed rate on the first deposit.
• Reload Bonus: Recurring bonus offers for regular players.
• VIP Bonus: Exclusive rewards and benefits for VIP members.
• Cashback: A fixed-rate cashback on losses up to a specified amount.

9u9 reserves the right to forfeit bonuses and associated winnings and to close accounts if any fraudulent activity or abuse of the bonus system is detected. Once a user has participated in a promotion, the terms of that promotion will not be changed retroactively.

5 Deposit & Withdrawal Policy

Deposits and withdrawals at 9u9 can be made via Mobile Banking, Nagad, Rocket, and USDT. All transactions are processed in Bangladeshi Taka (BDT).

• Minimum Deposit: BDT 50
• Minimum Withdrawal: BDT 200
• Withdrawal processing time: Typically 15 minutes to 1 hour
• KYC verification must be completed before a withdrawal can be processed.
• Please try to use the same payment method for both deposits and withdrawals.
• Depositing from or withdrawing to another person's account is strictly prohibited.
• To prevent money laundering, 9u9 is obligated to report suspicious transactions to the relevant authorities.

6 Betting & Gaming Policy

All games on 9u9 use independently audited RNG (Random Number Generator) technology. Every game outcome is entirely random, with no possibility of manipulation.

• Game rules and RTP (Return to Player) rates are available in the information section of each game.
• If a technical issue occurs during a gaming session, 9u9 reserves the right to void the affected round and refund the wagered amount.
• Once a bet is confirmed in Sports Betting, it cannot be cancelled.
• Identity verification is mandatory when claiming a progressive jackpot win.

If a technical error causes an incorrect payout to be displayed in any game, the transaction will be voided and the correct payout will be issued. All gaming decisions made by 9u9 are final and binding.

7 Account Suspension & Closure Policy

9u9 reserves the right to temporarily suspend or permanently close an account for any of the following reasons:

• Any breach of these Terms and Conditions
• Providing false or incomplete information
• Multiple Account Management
• Abuse or manipulation of the bonus system
• Suspected suspicious financial transactions or money laundering
• If identified as a minor
• Attempted hacking, viruses, or other cyber attacks

If you wish to close your account, please contact our support team. All pending withdrawals must be completed before the account can be closed.

8 Privacy & Personal Data

9u9 takes the protection of your personal information very seriously. To learn how we collect, use, and store your data, please refer to our Privacy Policy- as described in detail.

• Your personal information will never be sold to third parties.
• Information may be disclosed to relevant authorities when required by law.
• You may request the correction or deletion of your personal data at any time.

9 Limitation of Liability

The 9u9 platform is provided on an "as-is" basis. While we strive to maintain uninterrupted service, temporary disruptions may occur due to technical issues or scheduled maintenance.

• 9u9 is not liable for gaming session interruptions caused by loss of internet connection.
• 9u9 is not responsible for financial losses incurred through gaming.
• 9u9 is not directly liable for issues arising from third-party payment gateways.

We always aim to resolve your issues as quickly as possible. For any complaints or concerns, please reach out to our 24/7 support team.

10 Terms Amendments & Dispute Resolution

9u9 reserves the right to update these Terms and Conditions at any time. For significant changes, we will notify you by email or through the platform. Continued use of the platform after any changes constitutes your acceptance of the updated terms.

Any disputes relating to these Terms and Conditions will first be addressed through mutual discussion. If a resolution cannot be reached, the matter will be settled through the mediation of the licensing authority.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. These Terms constitute the entire agreement between 9u9 and the user, superseding all prior oral or written agreements.